Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatec's revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit We are seeking a highly skilled and experienced IT Business Intelligence (BI) Support Engineer to join our team. The ideal candidate will be responsible for ensuring the optimal performance of our BI tools and systems, providing support to users, and contributing to the improvement of our BI processes. You will work closely with other BI and IT staff, and business partners to troubleshoot, maintain, and enhance our BI environment. This role involves both support and project work: You will handle support tickets from various business areas (finance, manufacturing, supply chain, recruitment, sales & marketing) and internal team members to provide technical assistance and resolve system-related issues. Additionally, you will have the opportunity to collaborate on various projects and contribute to new BI initiatives. Main Responsibilities: - Provide comprehensive technical support by responding to and resolving tickets from business stakeholders across finance, manufacturing, supply chain, recruitment, and sales & marketing departments, as well as internal team requests - Troubleshoot and resolve technical issues while meeting established SLAs and maintaining high service standards - Collaborate on BI projects and contribute to the development of new solutions and enhancements - Monitor and maintain the performance, availability, and security of BI tools and platforms - Develop and maintain documentation for BI system configurations, processes, and standard operating procedures - Conduct regular system audits to identify and address potential issues proactively - Assist in the integration of BI tools with other enterprise systems and databases - Train users on the effective use of BI tools and promote best practices within the organisation - Proactively identify solutions and communicate effectively with stakeholders to ensure optimal BI system performance - Collaborate with BI analysts and IT team members to implement enhancements and new features in the BI system Key Requirements: - Proven experience in a BI Support role or similar position with understanding of BI tools and technologies - Strong proficiency in Power BI with experience in development and administration - Solid experience with Snowflake, Azure Databricks, - Familiarity with dbt (data build tool), Azure Logic Apps - Hands-on experience with ETL processes - Advanced SQL skills and experience with Microsoft SQL Server Management Studio (SSMS) - Excellent communication skills in English with the ability to explain technical concepts to non-technical users and collaborate effectively with diverse stakeholders - Strong analytical and problem-solving abilities with a proactive approach to identifying and resolving issues - Customer service orientation with commitment to meeting service level agreements and response times - Familiarity with data warehouse design principles - Ability to work both independently and collaboratively in a dynamic environment Good to Have: - Microsoft Fabric experience - Knowledge of this unified analytics platform is a plus - Experience with Power Automate - Previous experience working with cross-functional business teams Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you