TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Tenant and Employment (T&E;) Voice Office Operations Representative is responsible answering inbound phone calls for all T & E products. The Voice Operations Rep will support both customers and consumers who use T&E; services to screen individuals for rental housing and employment opportunities. **What You'll Bring**: - Maintains a consistent high level of knowledge regarding T&E; products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E; business processes when performing all voice operations work. - Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts. - Adheres to established processes and procedures when responding to support phone calls. - Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E; customers and consumers. - Manages individual performance for aux time usage and adherence to schedules. - Performs other duties as assigned. - Must work U.S. business hours in support of U.S. customers and consumers. - Must be open to rotational weekend shifts also during U.S. business hours to support U.S. customer and consumers. **Impact You'll Make**: - 1-3 years of experience in an operations job role, including inbound voice customer care/support. - Excellent verbal, written, and interpersonal communication skills. - Must be self-motivated and a self-starter. - Demonstrate attention to detail in all work completed. - Proactively works to improve knowledge and adherence to company processes and procedures. - Collaborates well with others in a team-oriented work environment. - Adapts well to change and can adjust priorities as needed. - Displays time management skills. TransUnion Job Title Rep I, Consumer Operations Support