Job Description We are seeking a top candidate to join our team as Founding Customer Success Manager . Compensation: USD 1.5K - 2.5K/month. Location: Remote (for Colombia, México, and Perú residents). Mission of Softgic: In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy: Deliver quality products and services. Achieve the satisfaction of our internal and external clients. Encourage in our team the importance of training to grow professionally and personally through development plans. Comply with the applicable legal and regulatory requirements. Promote continuous improvement of the quality management system. What makes you a strong candidate: You have 4+ years of experience in customer success. You are proficient in p roject management and Scrum . English - Native or fully fluent. Responsibilities and more: Serve as the main point of contact for clients, ensuring clear, consistent, and proactive communication. Lead onboarding and strategic setup: system access, internal configuration, and data import for a successful launch. Manage multiple projects simultaneously, coordinating internal teams to ensure timely and high-quality deliveries. Build and maintain strong client relationships, focusing on satisfaction, retention, and long-term success. Create feedback loops with clients to understand their evolving needs and inform service improvements. Evaluate the customer experience with the application, identify pain points, and collaborate with the development team to implement solutions. Proactively identify client needs and offer tailored solutions. Monitor project progress, track key metrics, and report on customer success outcomes. Translate client requirements into actionable tasks for technical teams. Identify opportunities for account growth, renewals, and upsells. Communicate customer feedback to influence product development and internal processes. Help define and document customer success workflows and best practices. Requirements Over 4–5 years of experience in customer success roles within the software industry. Proven track record managing U.S.-based clients and leading onboarding and strategic setup processes. Excellent English communication skills, both written and verbal. Strong problem-solving, organizational, and interpersonal skills. Ability to work independently in dynamic, fast-paced startup environments. Energy, proactivity, and readiness to be the main point of contact for the client. Preferred Qualifications: Project management certifications (e.g., PMP, Scrum Master). Experience in tech companies or startups. Familiarity with tools such as Jira, Asana, HubSpot, Slack, among others. Benefits We're certified as a Great Place to Work. Opportunities for advancement and growth. Paid time off. Formal education and certifications support. Benefits with partner companies. Referral program. Flexible working hours. Requirements Over 4–5 years of experience in customer success roles within the software industry. Proven track record managing U.S.-based clients and leading onboarding and strategic setup processes. Excellent English communication skills, both written and verbal. Strong problem-solving, organizational, and interpersonal skills. Ability to work independently in dynamic, fast-paced startup environments. Energy, proactivity, and readiness to be the main point of contact for the client. Preferred Qualifications: Project management certifications (e.g., PMP, Scrum Master). Experience in tech companies or startups. Familiarity with tools such as Jira, Asana, HubSpot, Slack, among others.