Join to apply for the Software Engineer role at GPC Join to apply for the Software Engineer role at GPC GPC is currently seeking a Technical Support Level 2for a US-based client. This position will be working from 8:00 am to 4:00 pm Colombia timeand applicable for Colombia-based candidates only. Job Description Key Responsibilities: Resolve complex technical issues from initial contact through full resolution while serving as a knowledgeable and responsive customer advocate Guide customers through successful implementations, helping them integrate the platform with their existing systems Collaborate with Engineering to investigate bugs, contribute to escalations, and share customer feedback for continuous product improvement Support API troubleshooting, offering tailored solutions and best practices to improve the integration experience Develop and maintain clear technical documentation, tutorials, and internal support guides Identify patterns and recommend improvements to enhance customer support processes and increase efficiency Qualifications: 6+ years of experience in customer-facing technical support, technical success, or engineering support roles Strong understanding of API integrations and debugging workflows, with hands-on experience using tools like Postman Exceptional written and verbal English communication skills, with the ability to translate technical concepts for a range of audiences Background supporting SaaS products or enterprise platforms, ideally in a B2B or high-growth environment Highly organized with strong problem-solving instincts and a proactive approach to customer success Experience contributing to documentation, internal process guides, or help center resources Self-starter mindset with comfort navigating ambiguity and shifting priorities in a remote team setting Additional language skills are a plus Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at GPC by 2x Sign in to set job alerts for “Software Engineer” roles. Bogota, D.C., Capital District, Colombia 1 month ago Full Stack Engineer- Node.js, React,js and Firebase Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Trainee Software Engineer (Colombia, Remote) Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 6 months ago Python Software Engineer - (Colombia, Remote) Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia COP3,000,000.00-COP3,300,000.00 3 weeks ago Intermediate Software Engineer (React.js, Node.js) - OP01587-OS Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 3 weeks ago Software Engineer (Python) Career Opportunities at Dev.Pro - 01 Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Intermediate Software Engineer (PHP, React.js) - OP01829 Bogota, D.C., Capital District, Colombia 2 weeks ago Software Engineer (C++) Career Opportunities at Dev.Pro - 01 Bogota, D.C., Capital District, Colombia 1 month ago Shopify Front-End Developer (React + Liquid) Bogota, D.C., Capital District, Colombia $36,000.00-$48,000.00 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 month ago Chapinero, Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 4 months ago Bogota, D.C., Capital District, Colombia 5 hours ago Full Stack Engineer ID38918 ($2,500 signing bonus) Bogota, D.C., Capital District, Colombia 1 week ago Senior Software Engineer (TypeScript, Node.js, React) - OP01807-OS Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr