Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: On Colombia's Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena's new cultural focal point. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Acerca del Rol El Gerente de Créditos es responsable de mantener los procedimientos de crédito adecuados en todo el hotel de acuerdo con las políticas y procedimientos tanto locales como corporativos. Lo que harás Establecer y mantener las políticas y los procedimientos locales de crédito con respecto a la facturación, las tarjetas de crédito, la cobranza, las consultas y el cobro de cheques y preparar los informes y conciliaciones de fin de mes y fin de año de acuerdo con las pautas corporativas establecidas. Asegúrese de que todas las consultas de los huéspedes o de las compañías de tarjetas de crédito se manejen con prontitud (el mismo día si es posible) y de manera profesional. Garantice la facturación rápida y precisa de todas las cuentas y el seguimiento oportuno de la cobranza. Mantener historiales de crédito, solicitudes de crédito originales aprobadas por escrito y otros registros para las cuentas regulares del hotel. Asegurarse de que el procedimiento de check-in / check-out proteja adecuadamente al hotel sin carga ni demora para los huéspedes del hotel. Desarrollar y mantener relaciones con clientes habituales para fomentar la comunicación y ayudar en la cobranza. Preparar y llevar a cabo una reunión mensual de crédito. Requerimientos Profesional (deseable) administración de empresas, turismo o carreras relacionadas o experiencia equivalente de 2 años en el rol. Experiencia mínima de 3 años en la industria hotelera en roles similares o como supervisor de recepción, reservas, auditor nocturno. Conocimientos en: - Procedimientos de recepción - Ingresos - Cartera - Procesos contables básicos (débito y crédito) Manejo de Excel intermedio, sistemas contables (deseable) y de sistemas de PMS (Opera, Zeus, etc) Lo que ofrecemos: Salario competitivo Excelente formación y oportunidades de desarrollo Alojamiento gratuito en otros hoteles y resorts de Four Seasons Servicio de lavandería gratuito para los uniformes de los empleados Servicio de alimentación para los empleados Horario: Tiempo completo Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr