Job summary Apply Now Job Title Team Leader upbound Job Description The Team Leader Operations is responsible for the day to day supervision of a group of call center associates This position ensures performance metrics are achieved by providing adequate coaching motivation and accountability Qualifications - Associate s degree in related field with two to four years of relevant experience preferred - Highly motivated individual with skills to develop and coach team members to achieve performance expectations - Work well under pressure and follow through on items to completion - Strong communication skills both written and verbal - Ability to lead team in multi tasking prioritization and meeting timelines on deliverable - Ability to mentor coach and provide direction to a team of employees - Willingness to work a flexible schedule Responsibilities - Responsible for the day to day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements - Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly - Identify performance related issues develop an action plan for improvement implement corrective action up to and including termination of employment - Ensure service delivered to our customers meets contractual Key Performance Indicator KPIs and financial expectations - Communicate expectations to employees and provide timely updates - Provide subject matter expertise in handling escalated customer calls as needed - Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input Schedule and organize team activities - Stay current on internal work processes policies and procedures Attend required manager development training - Promote the Concentrix values through both behavior and attitude including being an advocate for team members Benefits Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability status or any other legally protected characteristic Location COL Bogota Oficinas y terrazas de Language Requirements English Required Time Type Full time Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora