Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Job Description The Technical Solutions Consultant plays a vital role within our company, acting as the main technical liaison for Cybersource's clients. You will be responsible for owning the technical aspects of the service implementation and assisting clients in production to ensure optimal functioning. The Technical Solutions Consultant fosters client relationships, working alongside the designated Account Manager to continuously develop and strengthen these relationships. Should a client encounter any Cybersource-related concerns, you would address the issue or help drive it to a resolution. - Serve as the primary technical point of contact for assigned clients, maintaining strong relationships and ensuring client satisfaction. - Partner with Sales to build relationships with technical and business contacts across the account portfolio. - Conduct regular business performance reviews of live merchants and partners. - Proactively monitor client accounts, identifying any technical issues or challenges, and working closely with all stakeholders to resolve them in a timely manner. - Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and Operations teams. - Provide technical training and support to clients, helping them maximize the value of the company's payment solutions. - Educate clients on product features, functionalities, and potential integration opportunities. - Keep clients informed by creating, editing, and distributing notifications and communications. - Contribute to the development and improvement of technical documentation, knowledge base, and support resources. - Lead and drive technical projects and initiatives for more complex clients, ensuring successful implementation and integration of the company's payment solutions. - Act as a subject matter expert on industry standards and regulations pertaining to digital payments and commerce, ensuring compliance and security for clients. - Assist in training and mentoring less experienced Analysts and Consultants by sharing best practices and providing technical guidance.