Job Description Summary The Real Time Analyst is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. Essential Functions/Core Responsibilities Distributes accurate and timely agent schedules. Inputs intraday corrections and exceptions into systems for agent time off and absences. Monitors inbound volume for unusual activity to ensure staffing needs are met. Recognize abnormal scheduling issues and escalate as necessary. Initiates and coordinates trouble tickets and escalate issues as required. Prepares standard and ad hoc reports for agent availability effectiveness. Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center. Candidate Profile Experience of 6+ months as an RTA, GTR, or Mission Controller in campaigns with telephone systems such as Avaya, Go Contact, or similar. English 85% + level Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred. Advance in Excel and other Microsoft office is a Must. Proficient in resource scheduling/ intraday management applications preferred. Work well under pressure and follow through on items to completion. Strong communications skills. both written and verbal. Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable. Detail oriented. Willingness to work a flexible schedule. Ready to take the role? Apply Now!