About TaskUs: TaskUs is a provider of outsourceddigital services and next-generation customer experience tofast-growing technology companies, helping its clients represent,protect and grow their brands. Leveraging a cloud-basedinfrastructure, TaskUs serves clients in the fastest-growingsectors, including social media, e-commerce, gaming, streamingmedia, food delivery, ride-sharing, HiTech, FinTech, andHealthTech. The People First culture at TaskUs has enabled thecompany to expand its workforce to approximately 45,000 employeesglobally. Presently, we have a presence in twenty-three locationsacross twelve countries, which include the Philippines, India, andthe United States. It started with one ridiculously good idea tocreate a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partnersrequires a culture of constant motion, exploring new technologies,being ready to handle any challenge at a moment’s notice, andmastering consistency in an ever-changing world. What We Offer: AtTaskUs, we prioritize our employees' well-being by offeringcompetitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in thevarious departments we have established, including Total Rewards,Wellness, HR, and Diversity. We take pride in our inclusiveenvironment and positive impact on the community. Moreover, weactively encourage internal mobility and professional growth at allstages of an employee's career within TaskUs. Join our team todayand experience firsthand our dedication to supporting People First. What does a Senior Operations Manager really do? Think of yourselfas a leader and the master of your department, so not just anyoneis qualified for this role! Here at TaskUs we make sure we hire thebest of the best, after all, we are a ridiculously good company sowe make sure our employees are top notch. Come on now, we need yourfull attention because it’s time to imagine what it’s like being aSenior Operations Manager. Imagine yourself going to work with onething on your mind: that in most companies, it’s all about the KPIsbut in TaskUs it’s all about solving business problems throughinnovation. As you tackle your new tasks for the day, you know thatit will all lead to one thing that your department believes in: toprovide the best possible customer experience to your clients. Responsibilities: 1. Responsible for managing the day-to-daybusiness operations managing a team of up to 150 FTE; reporting tothe Vice President. 2. Responsible for managing TaskUs clientrelationships and being the POC on a day-to-day basis, providingthem with updates regarding performance, and you will beresponsible for presenting in business reviews (weekly, monthly,quarterly, and annually). 3. You will work closely with your teamleaders and teammates to ensure that they are equipped with theskills and knowledge necessary to succeed. 4. You are alsoresponsible for making sure that KPIs are being met consistentlyand solving business problems through innovation (example of KPI’s:CSAT, AHT, Resolution rate). 5. We need someone who has the provenability to scale operations, drive performance management, andfoster employee retention. What we’re looking for: 1. B2 EnglishLevel or Higher. 2. Two plus years of managing supervisors in thecall center environment; BPO experience is a plus. 3. One plus yearof client management experience. 4. (Nice to have) Bachelor degreein business administration or management. 5. Excellentcommunication and presentation skills. Job Expectations: Thisapplication will be used for positions that are located on-site atone of our offices in Medellin. We ask that Senior OperationsManagers have an open and flexible schedule - the hours ofoperations depend on the clients’ needs. Do you have what it takesto become a Senior Operations Manager? How We Partner To ProtectYou: TaskUs will neither solicit money from you during yourapplication process nor require any form of payment in order toproceed with your application. Kindly ensure that you are always incommunication with only authorized recruiters of TaskUs. DEI: InTaskUs we believe that innovation and higher performance arebrought by people from all walks of life. We welcome applicants ofdifferent backgrounds, demographics, and circumstances. Inclusiveand equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. Ifyou need reasonable accommodations in any part of the hiringprocess, please let us know. #J-18808-Ljbffr