✨ We’re Hiring: Workforce Manager ✨ We’re looking for a Workforce Manager to lead scheduling, forecasting, real-time management, and reporting processes in a dynamic call center environment. You’ll oversee a team of RTAs and WFM Analysts, ensuring optimal staffing and performance through data-driven decisions. 🔍 Key Responsibilities Lead WFM operations: forecasting, scheduling, adherence, and reporting Supervise and develop RTAs and WFM Analysts Manage payroll and invoicing processes in coordination with HR and Finance Build and maintain dashboards and performance reports Ensure alignment of workforce planning with business goals Identify opportunities for process improvement ✅ Requirements 3–5 years of WFM experience in call centers or BPOs Strong knowledge of WFM tools; AWS experience is a plus English level B2+ to C1 Proven experience leading teams and managing real-time operations Skills in forecasting, scheduling, analytics, and reporting Adaptability to fast-paced, high-growth environments Bachelor's degree preferred 📊 Success Metrics SLA and adherence performance Forecasting accuracy Timely, accurate payroll and invoicing Quality of reports and dashboards Team engagement and effective staffing use 📍 What We Offer Permanent contract 100% remote Competitive salary Growth & training opportunities