**Position: Customer Care Agent** **Location: Medellín** **Work Mode: 100% work from Office** **English : B2** **Essential Functions** Answers routine service calls and logs them as appropriate on the computer system Explains all benefits, services and claims/reimbursement procedures Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance. Adheres to all company and specific Contact Center policies and procedures. Completes any work as assigned by Management Competencies - **It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.**_