Svitla Systems is a global trusted IT solutions company headquartered in California, with offices across the US, Latin America, Europe, and Asia. We promote workplace flexibility, personal and professional growth, and a family-like environment. Since 2003, we have served diverse clients, from startups to large corporations such as Ingenico, AstraZeneca, and Ancestry. Our developers work directly with clients, fostering lasting partnerships. Our mission is to contribute positively to communities and make a lasting impact in the world. Join us! The Opportunity We are seeking an L2 Support Engineer for a full-time role in Colombia. Our client specializes in lodging and accommodation solutions for the airline and crew transportation industry. Established in 1984, they streamline crew logistics, including hotel bookings, transportation, and related services. Their platform automates crew management, supporting over 41,000 crew members from 100+ airlines, with global support from locations in New York, Hong Kong, London, and Sao Paulo. This role requires a candidate with a Java-based web application background, Linux and AWS infrastructure experience, and strong technical, analytical, and communication skills. Responsibilities include troubleshooting, root cause analysis, providing solutions, and creating knowledge articles. Strong performance can lead to further opportunities. Minimum Requirements: Approximately 2 years supporting web-based Java/J2EE applications. BSc/BA in computer science, engineering, or related field (MSc/MA preferred). Knowledge of Spring, Hibernate, Struts, JSF, Node.js, Linux. Experience with Apache Tomcat, WebLogic, TomEE. Understanding of ITIL practices and ITSM tools like Jira Service Desk or ServiceNow. Experience with SOAP/REST web services, XML/JSON. Familiarity with AWS infrastructure. Strong SQL and Oracle skills. Self-motivated, analytical, detail-oriented, team player. Nice to Have: Prior airline domain experience, especially in crew management. Responsibilities: Design, code, and debug software. Perform analysis and testing. Mentor team members. Participate in design, architecture, and client discussions. Maintain production systems and resolve tickets. Assist with testing, deployment, and queries. Investigate issues, escalate when necessary, and document solutions. Monitor systems and respond to alerts. Collaborate with development and client teams. Handle server issues and deployment configurations. We Offer: Projects using advanced technologies. Competitive compensation. Remote-friendly culture. Bonuses for articles, talks, activities. Vacation, holidays, sick leave. Personalized learning programs. Webinars, meetups, conferences. Fun celebrations and a supportive community. About Svitla Svitla Systems is a global digital solutions provider with a strong remote culture and focus on growth. Since 2003, we have served clients from startups to large corporations, fostering direct collaboration and seamless integration. Our mission is to contribute to the well-being of our partners, employees, and communities, making a lasting difference worldwide. Join us! If interested, please send your CV. We look forward to welcoming you to our team! :) Briefly tell us about your project, and we will contact you within a day. First Name Last Name | Email | Country | Phone | LinkedIn Profile (Optional) | Attach Cover Letter (Optional) | Attach Resume | Consent to receive vacancy info/news | Privacy Policy | reCAPTCHA verification #J-18808-Ljbffr