Company Description: About Sutherland: Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics are our core expertise. We work with iconic brands worldwide, providing them with market-leading technology and business process excellence. We have created over 200 inventions across AI and other technologies, driving digital transformation, optimizing operations, and pioneering new solutions through a seamless 'as a service' model. Our goal is to unlock digital performance and deliver measurable results by combining human expertise and artificial intelligence to develop innovative digital solutions. Job Description: Professionals in this role will: Deliver world-class customer support and service for desktops, laptops, and mobile devices, including troubleshooting and maintenance of core infrastructure. Assist in onboarding new and existing business, and foster relationships between the IT department and Service Delivery programs. Maintain, analyze, troubleshoot, and repair desktop and laptop systems, peripherals, and mobile devices (Android, Apple, Microsoft). Document, upgrade, or replace hardware and software for systems and support user account management, including security and email accounts. Serve as a point of contact, providing support and solutions while ensuring a positive customer experience based on company policies and professional experience. Support SMEs, Technical Communications Officers, and IT teams in build-out, support, incident management, and process improvements for Service Delivery programs. Qualifications: The most successful candidates will have: A degree in Computer Science or related field. A+ certification. Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network+, imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting, and PowerShell. At least three years of practical experience supporting corporate technology infrastructure, with knowledge of DNS, DHCP, GPO, and network troubleshooting tools. The ability to travel as required and flexibility in working hours. Additional Information: All information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr