Upstream Home Virtual Assistant About Upstream Home Upstream Home is a boutique remodeling and home services company based in Island Lake, IL, specializing in kitchen, bathroom, basement renovations, cabinetry, tiling, flooring, handyman services, and more. Founded by Dave after a family adventure building a luxury tiny house in a converted school bus, the company values form, function, and craftsmanshipand seeks to make every home feel authentically yours. We're looking for a detail-oriented, proactive Remote Virtual Assistant to amplify our operations and client-centric approach. You'll play a key role in coordinating communication with clients and subcontractors, managing CRM systems, and ensuring polished email correspondenceall aligned with Upstream Home's heartfelt mission to make home happen. Key Responsibilities Serve as a communication hub between clients, subcontractors, and the Upstream Home teamanticipating needs and ensuring smooth, proactive coordination. Operate and manage CRMs to update project statuses, track client information, and document key communication threads. Manage email correspondence with professionalismfilter, prioritize, respond with clarity, and escalate as needed. Support scheduling, follow-ups, and general administrative tasks with exceptional attention to detail. Ensure all written communications and documentation are accurate, well-formatted, and reflect Upstream Home's values. Requirements Prior experience as a virtual assistant, administrative coordinator, or in a similar support role. Proven ability to work with CRMs (e.g., HubSpot, Salesforce, Zoho) and adapt to new platforms quickly. Strong written and verbal communication skillsclear, warm, and professional. Excellent attention to detail and highly organized, able to manage multiple tasks and priorities efficiently. Comfortable working remotely with minimal supervisionself-motivated, tech-savvy, and reliable setup. Why Join Upstream Home Collaborate with a hands-on, design-focused team that values quality, authenticity, and craftsmanship. Work remotely within a mission-driven company dedicated to thoughtful home transformation. Play a vital role in delivering high-touch service that helps people create meaningful, personalized living spaces. #J-18808-Ljbffr