Job summary We're hiring a Customer Service & Admin Virtual Assistant to support weekend Airbnb guest communications and backend operations. You will work closely with our existing team and AI system to monitor guest messages, oversee task execution, and coordinate cleanings, maintenance, and issue resolution. Responsibilities - Monitor incoming guest messages and ensure prompt, professional responses - Oversee AI-generated messages and follow through on action items created in Slack - Coordinate with cleaners and maintenance vendors for scheduling and issue resolution - Manage access-related issues (e.g., door codes, lockouts) - Address guest concerns such as smoke odors, damage reports, or supply shortages - Use property management systems (PMS) to manage bookings, guest details, and tasks - Place orders for cleaning and restocking via tools like InstaCart or similar - Identify problems or patterns requiring escalation and track them to resolution - Communicate clearly in both English and Spanish with guests, contractors, and teammates Qualifications - Fluent in English and Spanish (spoken and written) – non-negotiable - Strong customer service or Airbnb/short-term rental experience preferred - Tech-savvy: confident using Slack, PMS platforms, and other tools - Excellent written and verbal communication skills - Highly organized and self-directed – able to work without constant supervision - Calm under pressure and quick to solve problems Benefits - AI handles most routine messages; you'll manage exceptions and critical tasks - Slack will be your primary hub for communication and task tracking - Flexibility and follow-through matter more than rigid time-tracking - We may introduce Hubstaff for light screenshot monitoring - You'll join a supportive team and become part of a growing operations infrastructure Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora