Job summary As a Technical Support Engineer, you will provide technical assistance to LANDI customers in your region, primarily through JIRA ticket handling. Qualifications - Autonomous, accountable, and proactive, with strong cross-functional collaboration skills. - Technically curious—you love diving deep into technical issues and finding solutions. - A strong communicator with solid experience in Linux, Windows, Android OS, and have experience in analyzing code & logs. - Experience in the payments industry (EMV, Nexo) and a solid understanding of security topics such as symmetric and asymmetric cryptography, PKI, encryption, and digital signatures. Responsibilities - Be assigned customer JIRA tickets for troubleshooting. - Identify whether the issue is hardware or software-related and route it accordingly. - Analyze issues, reproduce problems, and escalate them following LANDI's procedures. - Ensure that tickets are resolved within the Service Level Agreement (SLA) established between LANDI and the customer. - Contribute to LANDI's internal knowledge base and FAQ to share your experience and serves LANDI customers worldwide. Skills - Degree in IT, Computer Science, or Engineering. - Solid technical foundation in software development and quality assurance. - Hands-on experience with Linux, Windows and Android-based systems. - Familiarity with Atlassian tools (JIRA, Confluence) and ITSM practices is a plus point. - Strong experience in the payments industry and security technologies, including experience in Linux/Windows/Android development. Benefits - Excellent oral and written communication in English. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora