**It’s more than just a job** Working in Freight Logistics and Operations at Kuehne+Nagel means playing a key role in optimizing processes and ensuring that inventories and shipments move efficiently. But that’s not all. Your work also ensures that essential medicines reach patients on time and supports other critical deliveries—from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. We are looking for an **Operations Specialist** to coordinate and plan customer orders and shipments according to the defined scope of the account. This role will also handle customer inquiries related to shipment visibility, status updates, complaints, and ad hoc requests.The goal is to ensure customer satisfaction, drive business growth, improve productivity, and foster collaboration across all involved stakeholders. **How you create impact** - Leading and coordinating daily operations, ensuring alignment with service standards and client expectations. - Monitoring and enforcing the execution of operational procedures and quality standards. - Representing the team in meetings, customer interactions, and internal or external audits. - Managing the resolution of operational challenges in collaboration with cross-functional teams. - Escalating issues appropriately and providing timely updates to relevant stakeholders. - Identifying opportunities to improve processes or expand services. - Supporting system or process rollouts, including testing and training activities. - Providing coaching, support, and back-up coverage across the operations team as needed. - Ensuring compliance with internal policies and participating in quality assurance initiatives. **What we would like you to bring** - Degree in International Business, Business Administration, or related fields. - Minimum 6 months of experience in logistics operations, particularly in international cargo consolidation. - Previous experience in 4PL environments is a plus. - Strongcustomer service skills , including handling claims and service inquiries. - Familiarity with SOPs (Standard Operating Procedures) and process documentation. - English level B1+ (required) - capable of communicating effectively in both written and spoken form. - Willingness to learn and grow within the logistics and supply chain industry. - Strong organizational and communication skills, with a proactive and team-oriented mindset. **Who we are