Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cyber Protect Expert Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world! As the Cyber Protect Expert Engineer, you will drive to become one of our ultimate experts on resolving complex and challenging incidents related to our products and services. The Expert Support Engineer will serve as the last line of support for our customers and will focus on troubleshooting the more complex issues escalated by other support teams. This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect. We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service. They will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible. **WHAT YOU'LL DO** - Work on resolving various technical incidents for the company's customers involving various software, networking and hardware environments. - Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment. - Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc). - Maintain deep knowledge of Company operations to support client requests effectively. - Interact with various departments to analyze and resolve problems - Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance. - Develop documentation regarding installation, upgrades, support, and compatibility issues. **WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)**: - Fluent English (both oral and written, Upper Intermediate as minimum) - Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers) - Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters) - Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues - Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues. - Ability to prioritize and switch between a variety of time-sensitive issues. - High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy - Strong written and verbal communication and interpersonal skills - Outstanding organizational, problem solving, and multi-tasking skills - Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities - Self-motivated, proactive, and able to work with mínimal supervision - Passion and commitment to succeed by working hard and never giving up **WHO WE ARE** Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis is truly a global organization with more than 1,900 employees in 33 locations in 18 countries. Its solutions are trusted by more than 5.5 million consumers and 500,000 businesses, including 100% of the Fortune 1000 companies. Acronis products are available through 50,000 partners and service providers in over 150 countries in more than 30 languages. Acronis is in an exciting phase of growth and expansion, recently receiving a $250 million investment from CVC Capital Partners, bringing the total valuation to more than $2.5 billion.#LI-CW1