Job summary We are unlocking human potential through learning. We match online tutors with learners and empower them to create live language classes. We are looking for Customer Support Specialists to join our Customer Support Squad. Responsibilities - Answer customers' questions and resolving any issues that they may be facing; - Identify problem areas and flagging them to the concerned team; - Ensure customer satisfaction, and work on collecting and tracking user's feedback; - Work closely with the product teams to resolve issues and share customer feedback; Qualifications - Previous experience providing support through live chats; - Fluency in English; - Strong technical and analytical skills; - Ability to provide proactive and innovative solutions; - Outstanding written and verbal skills; - Ability to understand customer's needs; - Ability to work in teams; - A customer-centric, empathetic mindset with excellent listening skills; - An ability to focus on what counts, creating simple solutions to deliver fast results; - A passion for learning and desire for self-improvement. Benefits - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on , Learning & Development budget and time off for your self-development; - A competitive financial package with equity and leave allowance. Why you'll love it at Preply: - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on , Learning & Development budget and time off for your self-development; - A competitive financial package with equity and leave allowance. Our Principles - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don't fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. Diversity, Equity, and Inclusion Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company. Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class. LI-VL1 Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora