**Bilingual Representatives, English B2** **Location**:Medellín,** Colombia - **Onsite** Company brief: We are Sworkz, pioneering the future of talent management as a global Talent-as-a-Service provider. Specializing in borderless hiring and stang solutions, we empower businesses to seamlessly navigate the complexities of workforce expansion and optimization. Our mission? Connecting you with opportunities worldwide. Rooted in a culture that champions growth, agility, and a people-centered approach, we're committed to fostering an environment where every individual can thrive. **Responsibilities**: - Manage incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers **Requirements and skills**: - Proven customer support experience or experience as a Client Service Representative - Strong phone contact handling skills and active listening - Excellent communication and presentation skills - Ability to multitask, prioritize, and manage time eectively - High school diploma **What we offer**: - 5 days per week, NO Sundays - 46 hours per week contract indefinite - Free PAC Sura + Free Body tech gym - Full paid training - USA calendar - USA Client Shift - Onsite in Medellin, Mall Vizcaya