Join our team as a Customer Team Leader and take on a challenging role that will help you grow your career in retail. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising colleagues, and delivering great customer service. Key Responsibilities: - Provide friendly and thoughtful service to customers, often taking ownership of managing the store and handling challenging situations - Develop the capabilities of your team through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected - Maintain a safe, legal, and fully operational store environment - Manage diligence checks and stock accuracy to ensure a great shopping experience for customers - Support the Store Manager by deputising when they are not working and delivering a variety of HR processes - Lead the way in introducing new products and services in the store, working closely with your team to implement change and encourage open and honest feedback What We Offer: - A competitive salary and benefits package, including 30% discount on all Co-op products in-store plus 10% discounts on all other brands - A pension scheme with up to 10% employer contributions - Wagestream, a money management app giving you access to a percentage of your pay as you earn it - 36 days of holiday (including bank holidays, pro rata for part-time colleagues) - Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations - 24/7 employee assistance service - Rotas shared three weeks in advance and accessible on your phone - Cycle-to-work scheme Co-op is committed to building diverse teams and welcomes applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.