Job Description AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) WHAT YOU WILL DO - Lead a distributed team of SREs across Europe, LATAM, and India, fostering technical alignment and cross-regional collaboration; - Provide technical escalation support for VPN, SFTP, and network-related issues, especially in EHR customer integrations; - Own the technical implementation of VPN tunnel setups, IPsec configuration, and AWS networking (VPCs, routing, subnets); - Support secure file transfers through SFTP (AWS Transfer Family) , ensuring high availability and compliance; - Troubleshoot network-level connectivity problems and guide resolution workflows; - Maintain CI/CD pipelines (GitLab), IaC (Terraform), and container-based infrastructure (Docker, Kubernetes); - Support incident response and on-call operations with appropriate escalation paths and handoffs; - Ensure strict adherence to HIPAA, GDPR , and other regulatory frameworks; - Act as a liaison between AgileEngine engineers and iRhythm’s internal stakeholders for roadmap planning and delivery alignment; - Contribute to team hiring, onboarding, and skill development strategies. MUST HAVES - 7+ years in DevOps, SRE, or Infrastructure Engineering roles; - Prior experience leading or mentoring globally distributed technical teams ; - Strong expertise in AWS networking , including VPNs, IPsec, VPC peering , subnets, and routing; - Demonstrated ability to troubleshoot and resolve network connectivity issues , both internal and external; - Experience with customer-facing technical support , particularly in EHR or other B2B integrations; - Familiarity with Terraform, GitLab, Docker, and Kubernetes ; - Excellent verbal and written communication skills across technical and non-technical stakeholders; - Understanding of regulated environments with a focus on data security and compliance (HIPAA, GDPR) ; - Upper-Intermediate English level. NICE TO HAVES - Exposure to EHR systems such as Mirth and IRIS ; - Background in healthcare, medtech, or regulated infrastructure environments; - Familiarity with legacy DevOps tools like Bitbucket or Codefresh; - Scripting experience in Bash or Python. THE BENEFITS OF JOINING US - Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. - A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. - Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Your application doesn't end here! To unlock the next steps, check your email and complete your registration on our Applicant Site . The incomplete registration results in the termination of your process. Requirements 7+ years in DevOps, SRE, or Infrastructure Engineering roles; Prior experience leading or mentoring globally distributed technical teams; Strong expertise in AWS networking, including VPNs, IPsec, VPC peering, subnets, and routing; Demonstrated ability to troubleshoot and resolve network connectivity issues, both internal and external; Experience with customer-facing technical support, particularly in EHR or other B2B integrations; Familiarity with Terraform, GitLab, Docker, and Kubernetes; Excellent verbal and written communication skills across technical and non-technical stakeholders; Understanding of regulated environments with a focus on data security and compliance (HIPAA, GDPR); Upper-Intermediate English level.