Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Now Hiring: Sales Center Manager Location: Must be based in the Philadelphia or Baltimore metro area Travel: Regional travel required across Mid-Atlantic locations Company: Master Trades Group Are you a driven leader who thrives in a fast-paced, sales-focused environment? Join Master Trades Group , a leading residential services company, as a Sales Center Manager supporting our Mid-Atlantic operations. In this pivotal role, you’ll oversee a team of Sales Coordinators and Support Staff, ensuring seamless sales operations, consistent lead management, and exceptional customer service across multiple locations. What You’ll Do: - Lead and coach a high-performing team of sales coordinators across multiple locations. - Set clear KPIs, deliver feedback, and foster a culture of accountability and growth. - Ensure proper shift coverage, including evenings and weekends as needed. Sales Process & Lead Management - Standardize lead intake, disposition, and tracking processes across regions. - Monitor the entire lead lifecycle—from initial contact to closed deal or disposition. - Support a seamless handoff between sales and installation teams. Revenue Recovery & Reporting - Proactively follow up on lost opportunities and cancellations. - Analyze sales performance and market data to uncover trends and opportunities. - Recommend and implement strategies to recover lost revenue and optimize performance. Customer Experience - Ensure consistent communication and professionalism through scripting and process alignment. - Prioritize the customer journey, helping your team deliver a 5-star experience. - Oversee administrative functions such as proposal generation and commission processing. - Coordinate with cross-functional teams to ensure smooth operations. What We’re Looking For: - 3+ years of call center or sales support management experience (multi-site a plus) - Experience in home services or HVAC/home improvement industry strongly preferred - Familiarity with CRM systems and data tracking tools - Excellent organizational, communication, and leadership skills - Data-driven and results-oriented mindset - Ability to travel regionally across Mid-Atlantic branches Preferred Qualifications - Bachelor’s degree or equivalent experience - Background in remote team leadership or multi-location coordination is a plus Why Join Master Trades Group? - Competitive salary and performance-based incentives - Growth potential within a fast-expanding organization - Supportive, team-oriented culture where your impact is visible Ready to lead from the front? Apply now and help us elevate the customer experience and drive success across our Mid-Atlantic operations. Equal Opportunity Employer Master Trades Group is proud to be an EOE. We value diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr