**We’re Hiring - Bilingual Customer Service Associate (CSA) | Onsite in Medellín** At Salutem, we’re on a mission to transform healthcare support services—and it all starts with amazing people like you. If you’re someone who loves helping others, communicates clearly, and thrives in a fast-paced, people-first environment, this is your moment. Join us and be part of a growing company where your talent, growth, and wellbeing actually matter. **Who We’re Looking For**: We’re searching for a Bilingual Customer Service Associate (CSA) to join our team onsite in Medellín. You’ll be the first point of contact for patients and clients, making sure they feel supported, heard, and taken care of. If you’re empathetic, organized, and thrive on solving problems, you’ll feel right at home here. **What You’ll Do**: - Handle inquiries, follow-ups, and issue resolution in a timely, professional manner. - Maintain accurate and detailed records of each interaction. - Collaborate with internal teams to ensure smooth processes and high-quality support. - Educate patients or clients about services, appointments, or next steps in their process. - Always represent the company with empathy, clarity, and professionalism. **What We Offer**: - Competitive Salary: $2.500.000 - Fixed Schedule: Monday to Friday, 8:00 AM to 5:00 PM (no weekends!) - Paid Colombian and U.S. holidays - Supportive, positive work environment - Professional development and growth opportunities - Onsite in Medellín - work with a passionate, dynamic team **Requirements**: - English level: B2 or higher - Excellent communication and interpersonal skills - Previous experience in customer service or administrative support - Strong organizational skills and attention to detail - Comfortable working with digital tools and handling multiple tasks at once