Customer Service Representative In the search for dedicated customer service professionals, we focus on finding someone with exceptional communication and conflict resolution skills. The ideal candidate should have a C1 level in English and French and an advanced level of Spanish, along with at least one year of customer service experience. The role focuses on interacting with customers, providing effective solutions to their concerns, and collaborating with other departments to ensure a successful customer experience. The company offers an inclusive work environment where every employee is valued. What do we offer? A fixed monthly salary is offered, ensuring economic stability Working day from Monday to Friday, allowing weekends off Intensive vocational development training programme What you will be doing Daily direct interaction with customers, both personally and through digital media Close collaboration with other departments to ensure total customer satisfaction Effective and rapid resolution of conflicts and problems presented by customers Identifying opportunities to improve customer service processes Implementation of practical solutions tailored to customer needs What profile are we looking for? Level C1 in French and English required for international communication Advanced level of Spanish to interact with customers and teams Minimum one year experience in customer service roles Excellent verbal and written communication skills Proven ability to resolve conflicts peacefully and efficiently workplace Bogota Northpoint Hours and time intensity 06:00am - 15:00pm - L-V (4 weeks TRN, 4 weeks NESTING) 05:00am - 14:00pm - 2 days off 42Hrs per week We are waiting for you, sign up! If you are interested in becoming part of a diverse and inclusive company, we invite you to submit your application. Contribute to the constant growth and improvement of customer service with your experience and skills. Please submit your resume through our online application platform or via the email address provided. We value diversity and welcome applications from all people who contribute to the wealth and plurality of our company.El equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. - Educación mínima: Bachillerato / Educación Media - 1 año de experiencia