STRATEGIC CUSTOMER EXPERIENCE AND SERVICES COORDINATOR ST-910

Sólo Para Miembros Registrados


Job summary We are looking for a professional with solid experience leading customer service or project management teams, with the ability to provide comprehensive support to strategic accounts and coordinate high-impact initiatives. Responsibilities - Leadership and team management: Lead, train, and motivate the customer service specialist team, promoting high performance and professional development for each member. - Key relationship management: Serve as the main liaison with strategic clients, ensuring agile, high-quality service. - Project coordination: Ensure the proper execution of commitments made, coordinating with internal areas to respond to needs and requirements. - Opportunity development: Identify and manage opportunities for renewing or expanding agreements, adding value for all parties involved. - Continuous improvement: Optimize internal processes, document workflows, and propose best practices for customer service and follow-up. - Interdepartmental collaboration: Work with product, operations, sales, and legal teams to align support strategies. - Indicator monitoring: Define and monitor KPIs, prepare results reports, and adjust action plans as necessary. - Training and onboarding: Supervise the team's induction and ongoing training process, ensuring they are up to date with changes in processes and policies. - Field support: Participate in person at strategic or critical moments for customers. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora

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