Join to apply for the Trainer - Medellin role at Concentrix Trust & Safety The Trainer II is responsible for delivering client-focused training to address new hire, product update, and recursive training requirements of Concentrix in support of client programs. The goal is to ensure superior workforce preparation with best-in-class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), mentoring Program Ready Trainers, reviewing and modifying curricula as needed, and evaluating training programs using various feedback methods. Essential Functions/Core Responsibilities Manage day-to-day functional direction of agents within the program training classroom environment, including monitoring student progress, coaching, providing developmental feedback, and readiness recommendations. Utilize effective presentation and facilitation skills, incorporating creative training techniques and adult learning methods using various delivery modalities. Prepare and present training materials through classroom learning, demonstrations, and supporting activities. Achieve individual training performance metrics. Support and partner with Operations to transition agents from training to the production environment, ensuring competency levels meet business needs. Maintain relevant product knowledge for each account by participating in calls, meetings, and observations. Ensure effective communication with managers, peers, and resource groups, including informal interactions with clients. Support Instructional Design team in designing and developing training materials for various delivery methods, including computer-based training, classroom training, and job aids. Measure training effectiveness through feedback methods such as focus groups, interviews, and surveys, and recommend curriculum modifications based on these insights. Contribute to a continuous learning culture by staying engaged with change management, product releases, policies, and procedures. Candidate Profile Bachelor's Degree in a related field from a four-year college or university preferred, with 2-4 years of relevant experience. Proven experience in training methodologies and soft skills such as communication, critical thinking, time management, and team building. Strong written and verbal communication skills. Proficiency in Microsoft Office. Ability to multitask, prioritize, and meet deadlines. Self-starter with a sense of urgency and ability to work under pressure. Strong attention to detail and professionalism. Ability to develop good relationships. Additional Information Location: COL Medellin - Proyecto FIC 48, #18A-14 Language Requirements: [Specify if applicable] Time Type: Full-time Seniority level: Entry level Employment type: Full-time Job function: Education and Training Industries: IT Services and IT Consulting Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. #J-18808-Ljbffr