Responsibilities: - Coordinate and assist in day-to-day operations. - Develop relationships with all levels of customers to facilitate processes. - Serve as the primary point of contact for all travel policy matters. - Evaluate requests for corporate proposals and collect requirements to make contributions. - Keep an updated record of the status of the proposals. - Prepare a proposal according to the particularities of the plan. - Train agents in the characteristics and management of the plan and tools through corporate presentations. - Prepare and maintain records of files, customer profiles, etc. - Support the process of corporate group renewals within established times. - Complete monthly reports on group management and perform periodic follow-ups. Interdepartmental collaboration to identify areas of improvement and opportunity, participate in projects and assigned initiatives. - Ensure service agreements for corporate groups. - Create and maintain up-to-date process guides and flow Identify and report opportunities for improvements and draft requirements for system developments related to travel VIP online tools. **Skills**: - Bilingual, with a high level of proficiency in English and Spanish. Portuguese is extra. - Experience in the health insurance industry and/or travel. - Excellent oral and written communication skills. - Strong organizational skills and attention to detail. - Skilled with Microsoft Office programs, such as Word, Excel, PowerPoint, etc. - Customer service by phone and in-person and teamwork ability. Education/Vocational Training: Associate or higher degree from an accredited institution, preferably in the area of business, marketing or related careers. At ttg, "We believe in making a difference One Person at a Time,"ttg OPT. INDR Pay: $3,050,000 - $3,100,000 per year Ability to commute/relocate: - Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required) Application Question(s): **Experience**: - Microsoft Office Tools: 2 years (required) - Operations Coordinator: 2 years (preferred) - Life Insurance: 2 years (preferred) - Customer Service: 4 years (preferred) **Language**: - Fluent English (required) - Fluent Spanish (required)