**About BNP Paribas**: BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 192,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. **BUSINESS OVERVIEW**: The Hispanic Latin America region is a key market for BNP Paribas. While Brazil remains the largest economy in Latin America, other major countries in the region are also significant contributors for the business and for long standing relations with clients. For example, BNP Paribas has been uninterruptedly present in Colombia for more than 50 years. BNP Paribas has a historical footprint in the Hispanic Latin America. The Bank has been in the region since 1914 and is now present in 5 countries with nearly 2000 employees between Corporate and Institutional Banking (CIB) and International Financial Services. CIB in Hispanic Latin America has world-class teams of roughly 300 professionals spread among Colombia, Mexico, Chile, Peru and Argentina, thus ensuring an overall coverage of BNP Paribas’ client franchise in the region. All BNP Paribas’ business lines have operations in Hispanic Latin America and are structured in such a way as to provide their clients with the best combination of specialists according to sector, product or geographic region. In the context of growing globalization, they are able to accommodate their clients thanks to their powerful regional platforms: In North America (essentially New York but also other hubs such as Jersey City and Chesterbrook) and Brazil (Sao Paulo) with a number of professionals covering Latin America. In the whole of Europe with major hubs such as Paris, London, Frankfurt, Madrid, etc. In Asia with a broad coverage of all major economies in the region. In Colombia, BNP Paribas has presence through 5 entities representing the Group: the Rep. Office, the Corporación Financiera and a Trust company for the Corporate and Institutional Banking pole. As for International Financing Services, an insurance company (Cardif) and a Rep Office for Asset Management Services. Arval is also now present in Colombia. BNP Paribas is the European bank with the longest uninterrupted presence in the country. **JOB PURPOSE**: ***: The Head of Enterprise Services in Colombia is responsible for ensuring the proper functioning and efficiency of CIB Colombia's administrative procedures. Directs, coordinates and supervises the areas of Procurement, Premises and Assistance and Administrative Services. Actively contributes to the achievement of the 2025 strategy from the management of Procurement. Additionally, this position is responsible of monitoring KYS related issues or any unusual activities in a proactive manner communicating them to the Compliance team. This role will be hybrid, consisting of an in office and remote working component. **DUTIES AND RESPONSIBILITIES**: - Implement, consolidate and develop the new Enterprise Services team locally - Provide strategic leadership support and guidance to the new Enterprise Services Management team - Develop transformation, staff engagement and communication strategy - Identify and execute impactful change management initiatives witch each sub-team - Change Management with the users - Defining and monitoring change with specific KPIs - Lead and contribute in the implementation of the UPLIFTING methodology: Focus on services and relationships, not on execution - Lead the analysis and implementation of continuous improvement initiatives. - Ensure delivery of monthly or annually reports and controls as established - Manage the local teams belonging to Enterprise services **PREMISES** - Supervising the premises team - Review and standardization of procedures (Waikiki Project - Lean Process) - Manage the relationship with the outsourced suppliers of premises and monitor the execution of the services p