Job Role: IT Service Manager About This Opportunity We are seeking an experienced IT Service Manager to lead our team in delivering exceptional employee-facing technology services. Your primary focus will be on driving excellence, simplifying and optimizing IT services, and promoting a service culture centered around the employee experience. Main Responsibilities: - Continuously improve services and processes to ensure seamless delivery. - Build strategic partnerships across the organization to drive business outcomes. - Oversee services throughout their lifecycle, from planning to retirement. - Influence decisions as a customer advocate, ensuring that the needs of employees are met. - Foster transparent communication and collaboration among teams to achieve common goals. - Provide clear, regular reporting focused on results and milestones to stakeholders. The ideal candidate should possess a strong IT background, with a deep understanding of the evolving needs of the business. They should also have a passion for process improvement and the ability to balance empathy with analytical thinking. Required Skills and Qualifications To succeed in this role, you should have: - A bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum 5 years of experience in IT service management, preferably in a leadership role. - Strong knowledge of ITIL (Information Technology Infrastructure Library) frameworks and best practices. - Excellent communication, problem-solving, and leadership skills. Benefits We offer a competitive salary package, including benefits such as: - A comprehensive health insurance plan. - A 401(k) retirement savings plan with company match. - Generous paid time off and holidays. What We Offer We value our employees' growth and development, offering opportunities for training and professional advancement. Our team is passionate about delivering exceptional services and making a positive impact on the organization.