REMOTE POSITION Responsabilidades Responsible for taking calls from service advisors to complete the insurance claims. Responsible for calling the Insurance Policy Service department to confirm comprehensive coverage for customers. Assist Customer success department by answering overflow calls which are related to Rebate, Warranty Issues, Scheduling, and other calls that fall under Customer Success. Responsible for making sure that all customer information is encoded and updated in salesforce with 100% accuracy. Responsible for making sure that the conversion of LEADS to OPPORTUNITIES are properly documented on SALESFORCE. Apart from LZ1 leads, all Won leads should be converted to Opportunities in Salesforce. Other tasks that may be assigned from time to time. Tipo de Contrato y horarios Modalidad: Presencial, se vuelve remoto a partir del mes de mayo. Tipo de contrato: Indefinido Horarios: de 40-42 horas a la semana distribuidas en 5 días (L-V o M-S) Compensaciones y Beneficios Beneficios de Salud y pensión por ley Afiliación a Caja de compensación Comfamiliar Salario: $2,000,000 COP por mes+ Auxilio de transporte de ley Bono: $250,000 COP Bono de conectividad: $100.000 KPI: Obtener una calificación superior a 3.5 para obtener un bono del 10% de tu salario basico Bono de Gimnasio por hasta $100.000 (Luego de haber estado más de 2 meses en la empresa) - Educación mínima: Bachillerato / Educación Media - Menos de 1 año de experiencia - Idiomas: Inglés