About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these experiences is through a world-class employee experience and company culture. At Four Seasons, we value recognizing familiar faces, welcoming new ones, and treating everyone with kindness. Whether you work, stay, live, or discover with us, our purpose is to create lasting impressions by connecting genuinely with people and the world around us. About the Location Located on Colombia’s Caribbean coast in Cartagena, Four Seasons is revitalizing historic buildings dating back to the 16th century. Experience the charm of the Getsemaní neighborhood, with 131 accommodations including 27 suites. Enjoy four restaurants and lounges, two ballrooms, a Spa, Fitness Centre, and rooftop pools. With timeless style and legendary service, we are shaping Cartagena’s new cultural hub. About the Role This role is responsible for coordinating and supervising the activities of the bell team, ensuring guests receive first-class service from arrival to departure. Responsibilities Assist with administrative tasks in the guest experience department, including inventory management, ordering, and communication of Qualtrics, among other duties assigned by the room division managers. Coordinate the operation of the bell staff to ensure a warm, personalized, and professional welcome for guests. Supervise adherence to established service standards (Forbes, LQA & Benchmark Standards). Ensure the bell team is well-presented and uniforms are compliant with standards. Manage guest luggage handling with the bell team, ensuring safe and timely delivery. Resolve luggage issues efficiently and promptly. Requirements Minimum 6 months of experience leading bell teams. Minimum 6 months of experience in guest service roles. Skills: Proactivity, ability to work under pressure, teamwork, autonomy, attention to detail, assertive communication. Intermediate level of English. What We Offer Competitive salary Excellent training and development opportunities Free accommodation at other Four Seasons hotels and resorts Free laundry service for employee uniforms Employee meals Schedules Full-time #J-18808-Ljbffr