Job summary Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Responsibilities - Provide excellent support experience to customers via all relevant communication channels. - Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. - Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - Build sustainable relationships and engage customers by taking the extra mile - Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Qualifications - Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. - Possesses strong time management skills and is motivated to exceed expectations. - Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs. - Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones. - Excellent verbal and written communication skills in English and the language of the supporting market. Skills - Excellent verbal and written communication skills in English and the language of the supporting market. Benefits - Attractive remuneration, great perks, and performance incentives - Comprehensive medical, insurance, or social security coverage - World-class workspaces - Engaging activities and recognition programs - Strong learning and development plans for your career growth - Positive culture for you to #BeMore at work - Easy to locate area with direct access to public transport - Flexible working arrangements - Be coached and mentored by experts in your field - Join a global company, winner of hundreds of industry awards Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora