**Function** - Customer Management **Sub function** - Customer Service Operations **Category** - Senior Representative, Customer Service Operations (S3) **Location** - Bogotá Distrito Capital / Colombia **Date posted** - Jun 24 2025 **Requisition number** - R-019420 **Work pattern** - Hybrid Work Description **Job Function**: Customer Management ** Job Sub Function**: Customer Service Operations ** Job Category**: Business Enablement/Support ** All Job Posting Locations**: Bogotá, Distrito Capital, Colombia ** Job Description**: Overall purpose of job: The Customer Service - Regional - Sr Representant is a key point of contact for internal J&J; functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J; customer service processes, products and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including: Supply Chain, Finance and Shared Services in order to resolve customer issues. The CS Sr Representant reports directly to a Customer Service Supervisor, and escalates issues as needed. Essential duties and responsibilities: Responsible for order management activities including: - Scheduling deliveries and appointments - Processing orders - Order tracking and support to customer inquiries for new and existing orders Responsible for invoice management activities including: - Invoicing customer sales orders - Facilitating invoice corrections - Reviewing customer billing plans - Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements - Solve issues related to: Orders, Claims management, Returns management, Recall management - Interact with other areas to find solutions - Contact the customer with the final solution Special requirements: - University/Bachelor’s Degree or Equivalent - Language: Bilingual (Spanish, Portuguese, and English) Optional Other features of the job: - Generally, requires mínimal - 2 years related experience Job location: Bogotá, Colombia. **Job Requirements** Essential knowledge and Preferred skills: - Technical skills: MS Office, SAP (desirable), Salesforce (desirable)., - Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications Core competencies for this role: - Develop deep insights into the needs of our patients, customers, markets and communities. Use insights to uncover important unmet needs. - Challenge the status quo and adapt to change taking advantage of opportunities to have a positive impact. Identify and communicate meaningful risks, take appropriate action and demonstrate an awareness of the highest standards of quality and compliance. - Engage in transparent and constructive conversations contributing to high-performance teams. For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential. At Johnson & Johnson, we all belong.