Why SoftwareOne? At SoftwareOne, success is defined by the value we deliver to our customers, business, and colleagues. Our team members are driven, agile, and passionate about customer happiness and results. Leaders empower and motivate their teams, creating an environment that fosters Employee Happiness. The Role We are seeking a Process & Quality Apprentice for the SoftwareOne Academy in Medellín. This apprenticeship contract will provide support to our quality management system through process documentation, monitoring, and analysis. The intern will develop key skills in process management, indicator analysis, and organizational best practices. Key Responsibilities: - Document and update organizational processes. - Monitor performance indicators and consolidate reports. - Participate in internal audits and improvement plans. - Propose enhancements to existing processes through observation and analysis. - Collaborate on continuous improvement initiatives and best practices. - Assist in document management of the quality management system. - Contribute to internal trainings and awareness campaigns. Required Fields of Study: Industrial Engineering, Business Administration, Quality Management, Process Management, Logistics, Information Management, or related programs. What We Need from You Expected Skills: - Strong motivation to learn and apply knowledge. - Good communication skills. - Teamwork. - Results-oriented mindset. - Analytical thinking. - Adaptability to change. What We Offer: Mentoring, international projects, and a multicultural team. We strive to create a great work environment with team meetings, culture-driven activities, and more. SoftwareOne is committed to providing equal employment opportunities regardless of background, race, color, religion, age, gender, national origin, disability status, genetics, sexual orientation, gender identity, or expression.