Deliver accounts receivables management services to SBS North America as per their respective Service Level Agreements (SLAs)Review AR ageing reports, perform collection & dunning, escalate & follow-up actionsAddress operational issues and follow through to resolution in an effective and timely mannerDeliver operational KPIs and comply with Sanofi policies and guidelinesParticipate in continuous improvement initiativesThe Analyst, Collections Management reports to Collections Management Team Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.Main responsibilities :OperationDeliver collections management services to SBS North America for Sanofi entities within SBS perimeter as per their respective Service Level AgreementsPerform collection & dunningDetermine appropriate escalations & follow-up actions as per defined processDispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibilityContribute to business and customer collection strategy reviewsExecute in compliance with Sanofi policies and guidelinesComplete all activities as per the global Core Model and operational KPIsDevelop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-userPro-actively anticipate operational issues and coach junior analystsBuild, document and transfer EE Core Model process knowledge (Level 6 / 7) relating to collections managementIdentify process improvement opportunities through elimination of redundant activitiesParticipate in process automation initiatives and ensure seamless adoption and transitionAbout youExperience :Broad understanding of Customer Invoice to Cash / Accounts Receivable process and activities (advantageous)Good business acumen (advantageous)Strong problem solving, deductive and analytical skills (advantageous)First hands on experience in an accounting & accounts receivable role (advantageous)Ability to interact with internal and external clients in a professional manner (essential)Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential)Attentive to customer needs and feedback (advantageous)Organized and structured to execute tasks as per deadlines (essential)Attentive to detail and works with precision (advantageous)Action oriented, delivery driven, change agent (advantageous)Technical skills :Computer literate and familiar with accounting applications, as e.g. SAP FI (advantageous)Knowledge of Microsoft Office and expertise of MS Excel (essential)Education : Graduate degree in accounting or finance (essential)Languages : Advance in English (essential)Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen. So, let's be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.Watch our and check out our Diversity Equity and Inclusion actions at !Pursue , discoverBetter is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen. So, let's be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at ! #J-18808-Ljbffr