We’re Hiring: Remote Client Support Specialist (Full-Time | $6–$7/hr) Are you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to meet you! We’re an innovative, client-centered immigration law firm looking for a Remote Client Support Specialist (CSS) to join our team full-time. In this vital role, you’ll be the first point of contact for our clients after onboarding—helping them feel informed, supported, and confident throughout their journey with us. What You’ll Do: Onboarding & Client Engagement - Conduct warm and welcoming onboarding calls with new clients. - Walk clients through our "Getting Started" materials and answer their early questions. Client Communication & Support - Handle general case updates and non-legal inquiries with care and clarity. - Proactively follow up on outstanding communications and assist with call scheduling. - Collaborate with our Intake and IT teams to ensure smooth onboarding and access support. - Respond to inbound service calls and client concerns. Feedback & Reputation Management - Monitor NPS surveys, Google Reviews, and email feedback. - Highlight wins and escalate issues to the right team members. - Ensure client concerns are resolved quickly, respectfully, and professionally. What You Bring: - Excellent verbal and written communication skills in English. - A high level of emotional intelligence and a client-first mindset. - Strong organizational skills and attention to detail. - Ability to multitask and thrive in a fast-moving environment. - Tech-savvy and eager to learn new tools and systems. - A reliable team player with a proactive attitude. Requirements: - Your own laptop, headset, and high-speed internet. - Availability for full-time remote work (40 hours/week). - A quiet, professional workspace. Compensation: - $6–$7 USD per hour, based on experience and skill set. If you're ready to make a difference in people’s lives while growing your career in a meaningful, mission-driven role—we want to hear from you! Apply now and join a team that’s changing lives with every case. Job Type: Full-time Application Question(s): - Do you have a reliable laptop or desktop computer you can use for work? - Do you have access to a stable high-speed internet connection? - Are you available to work full-time (40 hours per week)? - Are you comfortable with a starting rate of $6–$7 USD per hour? Experience: - Customer Service: 1 year (Required)