Your responsibilities: Ensure the delivery of a superior Customer experience to our Maersk customers. Coach, develop, and build a high-performing team. Proactively identify issues, mitigate them, and ensure quick resolution of raised issues. Drive root cause analysis and develop action plans to address issues at their source. Outline operational processes, regularly review, and improve them. Collaborate closely with other teams. Build strong relationships with customers. Ensure adherence to Lean Management principles. Develop a strong succession plan. Monitor and meet internal and external KPIs. Present plans to improve productivity and efficiency. Maintain a balanced workload across the team. Participate actively in new account implementations. Coach and lead team members. Lead transformation and change management projects. Ensure team compliance with standard processes, customer-specific SOPs/IOPs, and monitor KPIs. Onboard new team members. Manage the team's skill matrix. Build and maintain strong customer relationships, understanding their business needs and drivers. Assist in resolving customer issues and engage relevant stakeholders for timely solutions. Set clear objectives and guide the team to achieve targets and standards. Contribute to profitable business and cost control. Assist in new account implementation tasks, including SOP mapping and system configuration. What we are looking for: At least 3 years of experience in a similar role with direct or indirect reports. Customer service management experience in International Transportation, Logistics, or Freight Forwarding. Background in International Trade, Business, Logistics, or Administration. Advanced English skills for business communication. Intermediate Excel skills (dynamic tables, simple Macros); Power BI is a plus. Proficient in PowerPoint for KPI presentations. Ability to engage others to support operational and customer service growth. Perseverant and action-oriented. Strong collaboration and influencing skills. Effective problem-solving abilities. Excellent communication skills. Result-oriented and self-driven. Financial savvy in operational contexts (rate management, profit calculation, dispute resolution). Negotiation skills. Forecasting abilities. Experience with month-end closing and financial reporting. Leadership skills including training and coaching. #LI-JL1 #LI-Hybrid Maersk is committed to diversity and inclusion, embracing different thinking styles. We are an equal opportunities employer, welcoming applicants regardless of race, color, gender, age, religion, nationality, marital status, sexual orientation, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with legal requirements. We support accommodations during the application and hiring process. For assistance, contact us at [email protected] . #J-18808-Ljbffr