About The Lisinski Law Firm Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents. About the role We're a fast-paced, mission-driven immigration law firm focused on helping people through life-changing processes. Our Support Specialists are the friendly, organized pros who keep things moving for our clients. They reach out to clients to follow up on things like background checks, signature pages, and forms — making sure nothing falls through the cracks. Whether it's over email, text, or a quick phone call, they stay on top of open tasks and use tools like Litify, Adobe, and RingCentral to keep everything on track. They rotate through different duties on the team, follow clear processes, and always aim to give clients a great experience. Being fluent in Spanish and English is a must to support the people we serve. Schedule: Monday to Friday (8 AM EST - 5 PM EST) Pay Rate: $6.75/hr USD Note : Only Resumes in English will be reviewed and considered. What you"ll do Contact clients to follow up on required actions (e.g., background checks, wet signature pages, missing documents). Guide clients through the completion of forms and gather necessary information. Follow up on fingerprint kits, appointment scheduling, and other personal case-related requests. Respond to and follow up on client inquiries received via email, SMS, or phone. Review and manage open tasks daily to ensure timely completion. Use tools like Litify, Adobe Acrobat, RingCentral, and Microsoft Office to track and document client interactions. Rotate through different support tasks within the T-AOS team, following standard operating procedures. Maintain accurate, up-to-date records in all client files. Deliver a high-quality, empathetic client experience throughout all touchpoints. Communicate professionally in both Spanish and English. Qualifications High school diploma or equivalent required Prior experience in a customer service or administrative support role. Experience working in a fast-paced, process-driven environment. Leadership / Supervisory Experience if applicable Strong process discipline; ability to follow structured procedures with precision. High level of empathy; excellent communication skills in both Spanish and English. Ability to remain calm and professional under pressure. Demonstrated follow-through and accountability for tasks from start to finish. Proficiency in using technology and digital tools to manage workflows. Strong organizational and time management abilities. PI274141063