Job summary At Softgic, we work with the most talented people—those who create, who love what they do, and who bring 100% attitude—because that's our #Coolture. Join our mission to make life easier through technology and become part of our team as a Tech Support Engineer (PHP). Responsibilities - Act as the primary technical contact for support cases. - Manage the entire case lifecycle, from intake to resolution. - Troubleshoot application behavior, data issues, configurations, and integrations. - Provide consistent updates and communication to customers. - Document case findings for internal knowledge sharing. - Identify recurring issues to help improve efficiency and reduce case volume. - Ensure service level agreements (SLAs) are met with speed and accuracy. - Escalate complex issues when deeper technical expertise is needed. - Promote a culture of ownership, accountability, and quality support delivery. Requirements - 2–4 years of experience in technical support, systems support, or application support engineering. - Working knowledge of PHP and SQL, with the ability to debug and interpret code and queries. - Ability to read and understand JavaScript in a support/troubleshooting context. - Comfortable using Linux-based systems and the command-line interface. - Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application fundamentals. - Familiarity with REST and SOAP APIs, browser developer tools, and log interpretation. - Experience supporting CRM platforms (SugarCRM strongly preferred). - Strong communication skills and a customer-focused mindset. - Proven ability to manage workload with ownership, structure, and attention to detail. - English level B2+ or higher. Benefits - We're certified as a Great Place to Work. - Opportunities for advancement and growth. - Paid time off. - Formal education and certifications support. - Benefits with partner companies. - Referral program. - Flexible working hours. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora