Job Title Collections Analyst: The Bogota Finance Service Center provides comprehensive financial support to all companies within the Americas region. Our services encompass treasury management, source-to-pay processes, precise accounting, efficient travel management, thorough contract fulfillment, accurate billing, and effective collections. About the role: In this dynamic role, you will manage a portfolio of key and strategic customer accounts to facilitate timely payments and maintain positive customer relationships. Your responsibilities: - Dunning procedures: Review exclusion proposals, issue dunning notices, and initiate service suspension, reactivation, or termination based on customer activity related to outstanding balances. - Customer inquiries: Respond to customers via phone and email, providing invoice copies, contract details, and other documentation as needed to support timely payments. - Remittance details: Gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow. - Unapplied payments: Identify unapplied payments and recommend adjustments or refunds. - Collaboration: Partner with billing teams and internal stakeholders to resolve customer-related issues that may delay payment. - Aging analysis: Analyze variances in KPIs on a monthly basis and propose continuous improvement opportunities to enhance the efficiency of Accounts Receivable processes. - Reporting requirements: Manage team reporting requirements, including aging analysis, KPI tracking, and performance reporting.