We’re hiring a Site Operations Manager. This role involves team leadership, operational oversight, talent retention, and facilities management, ensuring alignment with local labor laws and U.S. healthcare standards. 🔹 Key Responsibilities: • Lead and coach large bilingual teams to meet SLAs, KPIs, and quality goals. • Oversee hiring, onboarding, and employee engagement initiatives. • Manage site infrastructure and vendor operations (security, cleaning, utilities). • Ensure compliance with Colombian labor law and HIPAA regulations. 🔹 Requirements: • Bachelor’s degree in Business, Healthcare, or related field. • 5+ years in BPO leadership; 2+ years in healthcare sector. • C1 English level • Experience with CRM, WFM, QA tools, and managing 100+ staff. 💼 We Offer: Competitive monthly salary: COP $13.500.000 Schedule: Monday to Friday 8:00am - 5:00pm Permanent Contract