Looking for a professional with proven experience leading Service Desk operations, with high communication & negotiation skills. Teamwork and a good level of English (written and oral) are required for fluent interactions within DXC in a multicultural environment. He/She will be responsible for: - Led service desk operations for different clients based in Colombia. - Ensuring contractual SLAs and internal KPIs. - Implement Best practices and continuous improvement - Drive efficiencies - Perform cost analysis and annual forecast