Canonical Bogota, D.C., Capital District, ColombiaJoin or sign in to find your next job Join to apply for theEnterprise Customer Success Manager role at Canonical CanonicalBogota, D.C., Capital District, Colombia 4 days ago Be among thefirst 25 applicants Join to apply for the Enterprise CustomerSuccess Manager role at Canonical Canonical is a leading providerof open source software and operating systems to the globalenterprise and technology markets. Our platform, Ubuntu, is verywidely used in breakthrough enterprise initiatives such as publiccloud, data science, AI, engineering innovation, and IoT. Ourcustomers include the world's leading public cloud and siliconproviders, and industry leaders in many sectors. The company is apioneer of global distributed collaboration, with 1200+ colleaguesin 75+ countries and very few office-based roles. Teams meet two tofour times yearly in person, in interesting locations around theworld, to align on strategy and execution. The company isfounder-led, profitable, and growing. We are hiring an EnterpriseCustomer Success Manager at Canonical Customer success is a new andstrategic department at Canonical, with the objective of reducingrisk and churn, facilitating the adoption of new products orservices, and supporting expansion within existing accounts.Customer Success Managers (CSM) are responsible for developingtrust with their assigned customers and providing them with thebest possible experience navigating Canonical's vast offering. Byclearly understanding their customers' objectives, the CSM canalign expectations, suggest a large range of additional services orproduct capacity to increase loyalty, alleviate any pain points,and help draw and deliver on an appropriate collaboration roadmap.We are growing our Customer Success team to continue to offerthoughtful, smart, precise interactions across our productportfolio, from Ubuntu to open-source infrastructure andapplications. To provide the appropriate level of focus for everycustomer, CSMs are specialized in one of the following segments: -Mass - SMEs or large businesses starting their journey withCanonical - Focus - Large companies with established ARR - StepGrowth - a selection of high-potential customers All CSMscontribute to business support at the company level for allremaining, not-yet-assigned customers (Tech segment), including ourStore customers. Location: This role will be based remotely. Whatyour day will look like - Onboard new customers and introduce themto our products and support processes. Products include: UbuntuPro, MAAS, Landscape, Openstack, Ceph, Kubernetes, dataapplications and many more. - Elaborate and coordinate complexprojects in interaction with developers, IT managers and decisionmakers from various industries. - Collaborate with Sales, FieldEngineering and Support in developing and delivering engagementplans that fulfill the customer's objectives. - Manage a portfolioof customers in a specific geographic region and identify growthopportunities or renewal risks in coordination with Sales. -Experience running a disciplined, weekly customer and businessreview process with cross-functional teams, identifying andprioritizing blockers, and driving resolution through corporateproduct and engineering teams - Serve as a customer advocateinternally and influence Canonical products roadmaps, Canonicalwebsites, documentation, processes and people to improve customersatisfaction and retention. - Supporting customers through reactiveticket requests. - Create campaigns targeting multiple customersthrough digital touch-points and activities. What we are lookingfor in you The ideal candidate would display impeccablecustomer-facing skills with a passion for cloud and data centreinfrastructure technologies. We are also looking for: - Minimum 5years of work experience with a strong relation to IT and withexposure to projects related to at least one of these topics: LinuxOS, data applications, storage, cloud computing, networking,security, migration, IoT. - Excellent presentation skills with theability to guide a conversation about complex software. -Experience building and improving internal processes whilemaintaining timely delivery to customer-related projects. - A trueteam player capable of interacting with all departments and at alllevels, both internally and externally. - Knowledge of agilemethodologies. - We at the Customer Success team stronglyappreciate various languages! Therefore, if you possess proficiency(both written and spoken) in Spanish and Portuguese alongside anexcellent command of English, please inform us! Additional skillsthat you might also bring - Experience with Salesforce, Jira andCRMs is a big plus! What we offer colleagues We considergeographical location, experience, and performance in shapingcompensation worldwide. We revisit compensation annually (and moreoften for graduates and associates) to ensure we recognizeoutstanding performance. In addition to base pay, we offer aperformance-driven annual bonus or commission. We provide all teammembers with additional benefits which reflect our values andideals. We balance our programs to meet local needs and ensurefairness globally. - Distributed work environment with twice-yearlyteam sprints in person - Personal learning and development budgetof USD 2,000 per year - Annual compensation review - Recognitionrewards - Annual holiday leave - Maternity and paternity leave -Team Member Assistance Program & Wellness Platform -Opportunity to travel to new locations to meet colleagues -Priority Pass and travel upgrades for long-haul company eventsAbout Canonical Canonical is a pioneering tech firm at theforefront of the global move to open source. As the company thatpublishes Ubuntu, one of the most important open-source projectsand the platform for AI, IoT, and the cloud, we are changing theworld of software. We recruit on a global basis and set a very highstandard for people joining the company. We expect excellence; inorder to succeed, we need to be the best at what we do. Mostcolleagues at Canonical have worked from home since our inceptionin 2004. Working here is a step into the future and will challengeyou to think differently, work smarter, learn new skills, and raiseyour game. Canonical is an equal opportunity employer We are proudto foster a workplace free from discrimination. Diversity ofexperience, perspectives, and background create a better workenvironment and better products. Whatever your identity, we willgive your application fair consideration. Seniority level -Seniority level Mid-Senior level Employment type - Employment typeFull-time Job function - Job function Other - Industries SoftwareDevelopment Referrals increase your chances of interviewing atCanonical by 2x Get notified about new Customer Success Managerjobs in Bogota, D.C., Capital District, Colombia. 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