Advanced Technical Support Engineer - Windows Sur LATAM Bogota, D.C., Capital District, Colombia Advanced Technical Support Engineer - Windows Sur LATAM Bogota, D.C., Capital District, Colombia 1 week ago Be among the first 25 applicants Our client is looking for a Windows Escalation Engineer to join their growing team. Responsibilities: Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams. Analyze and isolate complex problems into a reproduction of the issue Able to explain complex technical issues to non-technical people Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes. Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues. Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences. Requirements In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals. Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.). Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler) Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. Ability to work independently and as part of a team in a fast-paced environment Fluent in English. Nice to have: Experience with Windows internals (COM, RPC, drivers). Knowledge of networking protocols. Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency. Kusto/KQL knowledge for telemetry analysis Benefits Salary Range: $4000-$6000 USD /month Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sur LATAM by 2x Sign in to set job alerts for “Technical Support Engineer” roles. Bogota, D.C., Capital District, Colombia 6 days ago IT Support Engineer - (Customer focused) Bogota, D.C., Capital District, Colombia 2 months ago L2 Technical Support Consultant & Backend Engineer (LATAM, remotely) Bogota, D.C., Capital District, Colombia 1 day ago Customer Success Engineer – Level 1 (IT Help Desk) – Colombia Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 5 hours ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 11 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr