At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. ITSM Change Management Specialist Elevate your career as an ITSM Change Management Specialist. Drive efficient change implementation, lead the CAB (Change Advisory Board), manage change risks, and champion ITIL best practices. This role will evolve to include incident and problem management within 6 months, becoming a central point for IT service delivery. What We Offer Opportunity to be part of an ever-evolving global organization focused on transformation and innovation. A culture of belonging in which you are encouraged to use your voice. Global connectivity with 26,000+ colleagues across 60 countries. Total Rewards to support your career and wellbeing. Competitive compensation and benefits package. Professional development and growth opportunities. KEY RESPONSIBILITIES CAB Leadership: Manage global CAB meetings, including agenda, risk assessment, and decision-making. Daily CAB experience preferred. Risk Mitigation: Identify and mitigate change implementation risks. Training: Develop and deliver change management training across the enterprise. ADDITIONAL RESPONSIBILITIES Ensure CAB ticket compliance. Liaise with tech, business, and security teams for approvals. Coach implementers on change communication. Track progress and report metrics. Drive process improvements and documentation. Promote ITSM quality. Maintain ITIL compliance. Build stakeholder relationships. Execute change communication plans. QUALIFICATIONS ITIL Expert/v4 Managing Professional certification preferred. Extensive IT change management experience. Strong leadership, communication, and problem-solving skills. Project management experience. NICE TO HAVE Change ticket automation experience (scripting). AI for process/compliance governance. Agile/DevOps knowledge. ServiceNow experience or other ITSM tools. Technology stack knowledge (cloud/on-prem). Incident/problem management experience (root cause analysis, Service Improvement Plans). Join us at the Mountain where culture and values are practiced and respected every day. Category: Information Technology Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Requisition: J0086468 #J-18808-Ljbffr