Direct message the job poster from KM2 Solutions KM2 Solutions is looking for a Call Center Supervisor to join our team in Bogota, Colombia! Here's what you'll do: Ensure that Call Center employees are working on appropriate projects and making productive and effective use of time. Provide coaching and feedback in an effective manner that promotes positive change and success of the team. Monitor individual, team, and results to identify and act on both positive and negative performance trends. Utilize all resources to address escalated customer issues in a responsive, timely manner to improve our Company’s reputation by creating moments of excellence for our customers. Manage Attendance and Attrition. Requirements: Minimum 1 year of experience as a supervisor in a BPO Ability to work a flexible schedule including weekends/evenings. Advanced English level. (B2+ - C1) High School degree. Solid Computer skills, particularly in Word and Excel Available to work on site in Bogota, Colombia. Salary $3.500.000 COP If you meet the requirements please send your resume to [email protected] Work Onsite Bogota, Colombia Deadline to apply: March 5th, 2025 Seniority level Mid-Senior level Employment type Full-time Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr