Infrastructure Support Role We are seeking a skilled professional to join our team as an Infrastructure Support Analyst. As a key member of our infrastructure support team, you will play a critical role in ensuring the smooth operation of our network infrastructure. Job Description This is an exciting opportunity for a motivated individual to work with us on delivering world-class infrastructure support services. In this role, you will be responsible for: - Monitoring and troubleshooting network issues - Implementing security remediations and monitoring services - Planning and executing network changes to prevent or resolve incidents You will work closely with our engineering teams to troubleshoot and fix complex network issues, ensuring business strategies and operations initiatives are executed in compliance with governing regulations and internal policies. Required Skills and Qualifications To succeed in this role, you will need: - A strong understanding of network technologies, including Cisco routers, switches, Wi-Fi, and network authentication - Experience working with network monitoring tools, such as IBM SevOne Network Performance Management (NPM) or Broadcom's AppNeta - Knowledge of IT Service Management principles and practices - Superior problem-solving and decision-making skills - The ability to manage multiple tasks concurrently and work well under pressure Benefits We offer a range of benefits to our employees, including: - A collaborative and inclusive working environment that encourages creativity and innovation - Ongoing training and development opportunities - A competitive salary and benefits package About Us We are a leading organization in the technology industry, committed to delivering world-class services to our clients. We value diversity and inclusion and are an equal opportunities employer.