We are hiring the best talent for **ANALISTA JR DE SERVICIO AL CLIENTE** **to be located in Bogota. **Purpose** The Customer Service Jr. Analyst is a point of contact for internal J&J; functions and external parties to engage the Deliver and Customer Service organization. The Jr. Analyst provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate basic understanding of J&J; customer service processes, products, and their interrelationship. The CS Jr. Analyst is expected to navigate key relationships and collaborate as needed across functions to resolve customer issues. The CS Jr. Analyst reports directly to a Customer Service Supervisor, and escalates issues as needed. Responsible for order management activities including: - Scheduling deliveries and appointments - Processing orders - Order tracking and support customer inquiries for new and existing orders Responsible for invoice management activities including: - Invoicing customer sales orders - Facilitating invoice corrections - Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements Solve issues related to: Orders, Claims management, Returns management, Recall management - Interact with other areas to escalate and find solutions - Contact customer with the final solution Propose and participate on process improvement activities. **Qualifications** EDUCATION: Minimum of a High School Diploma/ bachelor’s degree Desirable** EXPERIENCE AND SKILLS: **REQUIRED**: 1 year of customer service experience **PREFERRED**: - Technical skills: MS Office, SAP, CIC - Professional skills: Perform efficiently and effectively. Deal with multi-source of information. Demonstrate proficiency in written and oral communications - Proficient in Portuguese **Primary Location** Colombia-Distrito Capital de Bogotá-Bogotá - **Organization** Johnson & Johnson de Colombia S.A. (7755) **Job Function** Operations **Requisition ID** 2206080544W