Technical Support Engineer (First, Second & Third Level Help Desk) Empower Breakthrough Flight Technology at a World-Leading Aerospace Innovator From commercial aircraft to space systems, our client is rewriting the rules of aerospace . With a Silicon Valley tech edge and over 50 years of engineering dominance , they’re not just building aircraft—they’re building the future of flight. This is where sustainable aviation takes off, where AI meets airspace, and where autonomy isn’t a dream—it’s in development. Job Description As a Technical Support Engineer , you’ll provide multi-level support for a SaaS-based ad server platform, assist in onboarding, troubleshoot integrations and system performance, document solutions, and collaborate with engineering teams. You'll ensure smooth deployments, monitor performance, and deliver timely resolutions that elevate the customer experience and drive platform stability. Job Overview Employment type: Indefinite Term Type Contract Shift: Mon–Fri, 8:00 AM – 5:00 PM 5 days work week 20 vacation days in total Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses The Qualifications We Seek 5+ years of technical experience with SaaS-based services Proven ability to implement, manage, and troubleshoot SaaS platforms Strong skills in analyzing logs, debugging system errors, and delivering resolutions Solid problem-solving ability and a customer-centric mindset Excellent verbal and written communication skills Ability to handle multiple priorities in a fast-paced environment Your Daily Tasks Providing first, second, and third-level technical support for a SaaS-based ad server platform Assisting with onboarding and implementation for new and existing customers Troubleshooting technical issues related to integrations, APIs, and system performance Collaborating with engineering and product teams to resolve recurring technical challenges Documenting troubleshooting steps, best practices, and solutions to build the knowledge base Communicating effectively with customers to provide timely updates and issue resolutions Monitoring system performance and proactively escalating critical issues Supporting product updates, releases, and deployments to minimize customer impact Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology #J-18808-Ljbffr